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Frequently Asked Questions
General Questions
What is TaxScripts®?
Do I need an IRS E-services account to use TaxScripts®?
How do I register for an IRS E-services account?
I think I found a bug in TaxScripts®. What do I do now?
What is the relationship of TaxScripts Inc. to CCH?
Installation and Upgrade Questions
How do I download the latest version of TaxScripts®?
How do I install TaxScripts®?
How do I get started?
Transcript Delivery Questions
I have successfully uploaded a transcript request, but no transcripts are sent to my secure mailbox. What's wrong?
Where does TaxScripts® store downloaded transcripts?
Where does TaxScripts® stored printed transcripts?
I keep getting email notifications from E-services about tax information being placed into and removed from my IRS secure mailbox. How can I stop this?
I keep getting a pop-up message for "Just in Time Script Debugging." How can I stop this?
What IRS transcripts can I request through TaxScripts®?
What years of IRS transcripts can I request through TaxScripts®?
Disclosure Authorization Questions
I am attempting to submit a POA, but TaxScripts® is telling me that the representative signature is invalid. What's wrong?
I am attempting to submit a POA, but TaxScripts® is telling me that the taxpayer signature is invalid. What's wrong?
I am attempting to submit a POA, but TaxScripts® is telling me that the joint taxpayer data is missing. What's wrong?
Error Codes
Why do I get "Automation Error -2146233078" after I put in my e-Services password?
Why do I get "Error- Invalid access to memory location" when I try to submit Transcripts or a DA to the IRS?
Support
Who do I contact for TaxScripts® support?
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ATX supplies professional tax software, accounting, and tax research solutions to over 35,000 tax professionals and CPAs throughout the U.S. ATX was built on the principle of providing high quality professional tax preparation software at prices that all professionals can afford. © 2010 CCH Small Firm Services. All rights reserved.